frequently asked questions
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useful information

1 - How do your campaigns work?

We partner with brands that want to hear from you! Our campaigns help incorporate your feedback into new and existing products that better reflect what you want. Sometimes we’ll ask for your opinion through a form and other times we’ll offer early access to a prototype that you can bring to life by pre-ordering. Our campaigns give customers the microphone that brands are excited to listen to.

2 - What do I get from this?

You’ll be treated like the influencer you are. Your opinions will strengthen the relationship brands have with customers and may impact how products are developed. But not only do we want to create a shopping experience that conveys your creativity to brands, we want you to share your information voluntarily. We think it’s unfair that data is often treated like a website’s right rather than yours and we want to change that. Refreshing, right?

3 - When am I charged?

Customers that have purchased and/or pre-ordered a product are billed immediately following the completion of the checkout process. The transaction will be displayed as a charge from Bonfyre Frolic LLC on your credit card or bank statement. There are no charges related to filling out a survey or answering questions elsewhere on our site.

4 - How do returns work?

Stuff happens. We want to help make it right. If you receive a product that was damaged somewhere along the way, just let us know and we’ll be more than happy to replace it. If you’ve placed a pre-order and change your mind before the cutoff date, just let us know and we’ll issue a refund. If a campaign does not reach its goal and/or a product will not be made for any reason, we’ll issue you a full refund.

5 - Is there sales tax?

Currently, completed transactions will include sales tax for orders sent to the following states:
  • CALIFORNIA (CA), UNITED STATES (USA)

6 - How long will it take to get my product?

Each campaign’s product page will have an end date and order goal number. Anticipated manufacturing schedules and delivery times will be displayed and details will be shared with customers that have placed an order throughout the process.

7 - Contact

If you have any questions or concerns about your order, please contact at support@getfrolic.co and we'll get back to you as soon as possible. Our hours of operation are Monday-Friday 9am-6pm PST.

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