Useful Information & Frequently Asked Questions
1- When am I charged?
Customers are billed immediately following the completion of the checkout process. If you check your credit card or bank statement, you should see a charge from Bonfyre Frolic LLC.
2- Shipping Schedule
As you know, part of the fun here at Frolic is working with a variety of people and brands to develop something special for you. Because we like to keep things as a bit of a surprise once in a while, there is no standard shipping schedule. However, your purchase shipments typically leave sunny Los Angeles within a week from the completion of your purchase. You will receive a shipping notification and a tracking number that will allow you to follow your special package all the way to your home.
3- Sales Tax
Currently, completed transactions will include sales tax for products sent to the following states:
- CALIFORNIA (CA), UNITED STATES (USA)
4- Domestic Shipping
Frolic offers a flat rate fee for each product shipping within the U.S. Once your order is shipped you will receive a shipping confirmation with a tracking number.
Packages are shipped via USPS or FedEx. Please note your package will be dropped off at your doorstep without signature confirmation. It is the customer's responsibility to ensure his/her package can be dropped off and left unattended without signing for it upon delivery.
5- International Shipping
International shipping for specifically designated products is available for the following countries outside of the USA:
- UNITED KINGDOM (GBR)
- CANADA (CAN)
Frolic offers a flat rate fee for each product shipping internationally.
In addition to the flat rate shipping fee, the total amount charged may also include any other applicable duties, taxes, and clearance fees for package release from your country's customs agency. Please do not continue with any purchases if you do not wish to authorize these additional charges. Please also note that some orders may experience customs delays.
All international orders are billed in USD.
6- Return Policy
All Frolic orders are final sale and nonrefundable. We do not currently accept returns and any package returned by a customer will not be eligible for a refund. In the case that a delivery was not delivered or a product is damaged, we must be notified in writing within three weeks of receiving your tracking information. If we are not notified within that time frame, we can no longer be held accountable for the missing or damaged items and will not be able to offer a replacement or refund. All refunds are granted at the sole discretion of Frolic.
If you have any questions or concerns about your order, please contact at firstname.lastname@example.org and we'll get back to you as soon as possible. Our hours of operation are Monday-Friday 9am-6pm PST.